Community inbox
Community is your shared inbox for comments, replies, and direct messages from connected social accounts. Use it when you want to answer people in one place instead of opening every native app.
What you see depends on the platform and what you enabled under Settings → Social. Instagram and X are the primary inbox channels today. Other networks may show replies in threads when comment sync is available for that account.
Opening the inbox
- Go to Community in the sidebar (or the matching tab on Android).
- Use search to find a person, handle, or keyword.
- Filter with chips for date range and status (for example unread).
- Open a thread to read the full conversation and reply.
Opening a thread marks it as read. Unread badges stay correct after you refresh. To mark something unread again, right-click the row on the dashboard or long-press it on mobile.
Comments and replies
Comment threads show the parent post for context, nested replies with indentation, and photos, GIFs, or video when the network provides them. Click media to open a full view, then download or save the file to your Styrar library when you need it later.
Where the platform supports it, you can like or react from the thread. Liked state is saved so it stays visible after you refresh.
Replies you send appear in the thread right away, then update on the platform. If a send fails, check the account under Settings → Social for reconnect or missing permissions.
Direct messages
DM threads use a chat-style layout (not the comment tree). They are marked with a DM badge so they stay distinct from public comments.
Enable the DM inbox per account under Settings → Social with Enable DM inbox. Turn this on for Instagram or X only when your team is ready to handle private messages.
You can save a preferred display name for a participant when the handle alone is not enough for your team.
Sync and notifications
Community stays up to date as new activity arrives, and you can refresh when you want the latest. Refresh may take a moment if you just refreshed recently.
Choose notification preferences for community activity in settings: all new comments, or a quieter option focused on reactions. Your own comments do not create notifications for you.
Tips for team workflows
- Keep DM inbox off until someone is responsible for private replies.
- Use status and assignment on threads when your workspace uses those fields.
- Reconnect accounts that show missing permissions before a busy campaign week.
- Save frequent replies as templates if your workspace offers reply templates.
Need more help?
Open a ticket from Help → Tickets (sign in required).